​Extending ACT's 2012 & 2013 work on Hard Trends, the SFI Work Group has completed an exhaustive update and enhancement of the major 'Hard' trends - those that WILL impact the way we do business and serve our customers.

The Hard Trends document also extends into a "Must Do" list which will drive key actions needed by ACT work groups such as Customer Experience, Security Issues, and Mobile, as well as other industry programs such as the IIABA Diversity Task Force.